At WelcomeMart21, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
You may return most new, unused items within 30 days of delivery for a refund or exchange.
To initiate a return, please email us at shop@welcomemart21.com with your order number and reason for return.
Items must be returned in their original condition and packaging.
Certain items (such as perishable goods, personal care products, or clearance items) may not be eligible for return. These restrictions will be noted on the product page.
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are generally non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
If you received a defective or incorrect product, please contact us at shop@welcomemart21.com within 7 days of delivery. We will arrange a replacement at no extra cost.
If you haven’t received a refund after 10 business days, please check with your bank or payment provider.
If the issue persists, contact us at shop@welcomemart21.com for further assistance.
For all return and refund inquiries, please contact:
📧 shop@welcomemart21.com